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Marketing Training & Development Services

Sales skills can only take an organization so far. To grow beyond that point, many organizations discover they need to develop Strategic Marketing competence. This is a normal part of most companies’ evolution and a necessary step to compete at a higher level in their category.  If you have come to the conclusion that a sharper marketing function would help your organization get to the next level, then be sure to enquire how Duffy Agency can help.

What is Marketing Training & Development?

1. Individual & Group Training

Duffy Agency offers customized training options for individuals or groups. These are not “off-the-shelf” courses you can find online. They are tailored specifically to your business situation and the needs of your people. This ensures the relevance of the materials taught and the speed of uptake in your organization. This service focuses on training marketing professionals in specific skills, techniques, and best practices. It aims to enhance their practical abilities and proficiency in three marketing areas:

  • Marketing Strategy & Implementation
  • Brand Development & Management
  • Marketing Process & Operations

The focus is on individual skill development and improving job performance.


2. Marketing Department Development

We also offer Marketing Department Development programs. This service focuses on developing and optimizing the entire marketing function within a company. As with our training, these are not “off-the-shelf” programs. They are tailored specifically to your business situation and the needs of your people. This ensures the program’s relevance and the speed of uptake so you see improvement in the business faster. In many cases, we have helped establish the marketing function from scratch. It involves introducing processes, frameworks, and best practices to enhance the overall effectiveness and efficiency of the marketing department or team. The focus is on improving the strategic alignment, operational capabilities, and performance of the marketing function as a whole.
Overall, our individual training and departmental development services contribute to building a strong marketing capability within the organization, enhancing marketing expertise, aligning marketing efforts with strategic goals, and driving better results, all of which positively impact the organization’s overall success and competitive position. More specific benefits are detailed below.


3. The Benefits of Employee Training in Strategic Marketing

We develop customized programs that are tailored to the needs of the organization and the employee’s goals. We have developed these programs on an individual basis for CEOs and marketers, for small marketing departments, as well as for groups of over 100 students. In every case, training in marketing offers a number of benefits to the organization.

  • Enhanced Marketing Competence:  Marketing skills training enhances the knowledge, expertise, and capabilities of marketing professionals. It equips them with the latest industry insights, trends, and best practices, bringing them up to date with the rapidly evolving marketing landscape. This increases competence in areas such as digital marketing, data analysis, branding, content creation, social media, and customer segmentation.
  • Improved Performance:  By providing targeted training, organizations enhance the performance of their marketing professionals. Training programs help individuals develop specific skills and competencies, enabling them to execute marketing strategies more effectively. This improves campaign planning, execution, and evaluation, ultimately driving better results and return on investment.
  • Adaptation to Changing Marketing Practices:  Marketing Skills Training helps professionals adapt to emerging marketing practices and technologies. It enables them to leverage new tools, platforms, and techniques to reach and engage target audiences more efficiently. Training ensures that marketing teams are equipped with the knowledge and skills needed to navigate the evolving marketing landscape and stay ahead of the competition.
  • Innovation and Creativity:  Training programs foster creativity and innovation within marketing teams. By exposing professionals to new ideas, perspectives, and approaches, training encourages them to think outside the box and explore innovative marketing strategies. This can lead to the development of unique campaigns, differentiation in the market, and the discovery of untapped opportunities.
  • Career Development and Retention:  Offering marketing skills training demonstrates an organization’s commitment to the professional growth and development of its employees. It boosts employee morale, job satisfaction, and motivation, leading to higher retention rates. Employees who see opportunities for learning and advancement within their organization are more likely to stay engaged and committed to their roles.
  • Consistent and Cohesive Marketing Efforts:  Training programs ensure that all marketing professionals within the organization have a common understanding of marketing concepts, strategies, and best practices. This promotes consistency in messaging, branding, and overall marketing efforts. It aligns the team toward common goals and facilitates effective collaboration.
  • Improved Cross-Functional Collaboration:  Marketing skills training often involves interactive sessions and workshops that encourage cross-functional collaboration. This creates an environment where marketing professionals learn from colleagues in other departments, gain insights from diverse perspectives, and obtain a deeper understanding of overall business operations. Improved collaboration enhances teamwork, communication, and the ability to align marketing efforts with the organization’s broader objectives.

By investing in marketing skills training, organizations can cultivate a highly skilled and competent marketing workforce, drive better marketing outcomes, foster innovation, and retain top talent. It empowers marketing professionals to adapt to industry changes, leverage new opportunities, and contribute to the organization’s overall success in the dynamic and competitive marketplace.


4. The benefits of developing the marketing function in the organization.

It can take decades to develop robust marketing competence in a company if it is achieved at all. By proactively shaping the marketing function in your organization, you will save years of development time and millions of dollars in efficiency/effectiveness gains. Below we look at the time and cost savings as well as other gains the organization will make through customized development of its marketing functions:

  • Time and Cost Savings: Engaging Duffy Agency saves time and costs associated with attempting to go it alone by trial and error. Our consultants have experience in starting and developing marketing departments. They can provide efficient solutions, streamline processes, and help your team avoid common pitfalls. This helps organizations achieve their marketing objectives more quickly and cost-effectively.
  • Strategic Focus: Setting up or developing a marketing department with Duffy Agency’s guidance ensures a strategic approach. Our experts can help align the marketing function with the organization’s overall goals, develop a clear Marketing Strategy, and establish key performance indicators (KPIs) to measure success. This strategic focus enables the marketing department to contribute effectively to the organization’s growth and success.
  • Industry Expertise: Duffy Agency provides access to industry expertise and best practices. We bring knowledge of the latest marketing trends, tools, and techniques. Our team can provide insights on effective marketing strategies, target audience segmentation, competitive analysis, and marketing channel optimization. Leveraging their expertise can accelerate the department’s growth and results.
  • Scalability and Flexibility: Hiring Duffy Agency allows for scalability and flexibility in resource allocation. Start-ups or organizations in growth phases may not have the resources or expertise to build and manage a complete marketing department. Seeking qualified help enables them to tap into our specialized skills and resources as needed, without the long-term commitment and cost of hiring full-time staff.
  • Process and Infrastructure: Developing a marketing department requires establishing efficient processes, tools, and infrastructure. Duffy Agency can provide guidance on establishing marketing workflows, implementing marketing automation systems, setting up data analytics and reporting frameworks, and integrating marketing technologies. This ensures a solid foundation for the department’s operations.
  • Talent Acquisition and Development: Our assistance can help in recruiting and developing the right talent for the marketing department. We can assist in defining roles and responsibilities, creating job descriptions, conducting candidate assessments, and designing training and development programs. This ensures the department has skilled professionals who are aligned with the organization’s goals.
  • Objective Perspective: Our consultants bring an objective perspective to the development of the marketing department. They can assess the organization’s current marketing capabilities, identify gaps or areas for improvement, and provide unbiased recommendations. Their external viewpoint helps organizations overcome internal biases and make informed decisions.
  • Focus on Core Competencies: Delegating to Duffy Agency allows your organization to focus on its core competencies and business objectives. By entrusting marketing development to experts, internal resources can concentrate on other critical areas of the organization, ensuring overall operational efficiency.

In summary, Duffy Agency can jump-start your marketing game with the strategic guidance, industry expertise, scalability, process optimization, talent acquisition, cost savings, and objectivity required to develop a more competitive marketing function and achieve your business goals.

Why do we need Marketing Training & Development?

1. Lack of Standardization is Costly

If you have recognized the need for marketing in your organization, then chances are good that it would benefit from training and development. As a business discipline, marketing lacks standardized processes, best practices, terminology, and Key Performance Indicators (KPIs). This introduces incredible inefficiencies in the practice of marketing, which can cost companies millions, to say nothing of failed marketing endeavors. The solution is for organizations to establish their own standardized processes, best practices, terminology, and KPIs.

Although marketers often use the same marketing terms, each has their own unique definitions for what those terms mean. When you call an accountant halfway around the world and ask for a profit and loss statement, you can be pretty sure that you are going to recognize what you get back. But ask the marketing professional down the hall for a Positioning Statement, Brand Profile, or Value Proposition — you have no idea what you’re going to get back.

2. Marketing is not a Profession

How did the marketing profession come to this? It’s easy; marketing is not a profession. It never has been. Why? Well, it comes down to definitions again. “Profession” has a real meaning beyond “any group of people who have similar job titles.” If we look at the characteristics of a profession and look at other professions, it is clear to see that marketing does not make the grade. Those characteristics are:

  • Rigorous academic training
  • Exclusionary vetting process
  • Licensed practitioners
  • Common body of knowledge
  • Unified vocabulary
  • Unified best practices
  • Common ethical guidelines
  • Reasonably unified job descriptions
  • Professional governance

We recognize these characteristics as the hallmarks of fields like medicine, law, accounting, and civil engineering, but collectively, marketing practitioners can claim few of them, if any. Based on that, I’d maintain that marketing is surely a business discipline but not a profession.

In the case of civil engineers, for example, we expect that they work in accordance with a common body of engineering knowledge and are skilled at the application of that knowledge in adherence with the laws of physics and material science as well as accepted best practices. We expect they share common underlying principles, a body of accepted research, and a coherent professional vocabulary. We also expect that if an overpass fails, an objective investigation will take place and be shared, so that the profession as a whole improves and failure rates decline over time. We would expect the same from lawyers, pilots, surgeons, and accountants. The same cannot be expected of marketers.

That’s not to say that there are no highly skilled marketers. There are plenty, and you may be one of them yourself. But not having the infrastructure of a true profession to support you makes achieving excellence that much harder. Marketing has its gurus, research, and common practices, but it lacks uniformity of standards and best practices, which makes it tough for those who practice it. As a result, many marketers are forced to make it up as they go along. Although they use many of the same terms (brand, mission, value, position, etc.), there is wild variation in how these terms are defined and applied to operations. Even as a discipline, marketing itself is defined differently from one company to the next. This all helps explain why failure rates in the 80 to 90 percent range have been the norm for decades, without much sign of improvement. It also throws a huge wild card into the equation with regard to our ability to predict the success or failure of an international marketing endeavor.

3. Create Your Own Marketing Micro-Profession

To overcome this, you can create a micro-profession within your organization. Define your marketing ecosystem (e.g., your workgroup, department, or if you are really ambitious, your entire company) and then create a common set of standards, a body of knowledge, vocabulary, ethics, etc. This is not a new idea. Forward-thinking marketers like P&G, Kellogg’s, Unilever, etc., have been doing this for decades. Having helped create these micro-professions for several clients, Duffy Agency has seen the positive difference it makes.

Why pay more for customized Training & Development when there are so many inexpensive options online?

When it comes to professional development, there are many online options. These are relatively inexpensive and often offer the convenience of self-paced, on-demand training. For organizations where price and convenience are the priority, these online solutions will offer some value. For organizations where results and time are the priority, the more expensive customized option offers clearly superior value.

1. Investing in Results and Long-Term Success

Equipping your marketing team with the skills, processes, and knowledge needed to compete in global markets is one of the most fruitful investments you can make in your business. In that respect, customized training is a game-changer. While online courses and other “off-the-shelf” options may save cost and time in the short run, they often lack the personalized touch necessary to have real impact. That in itself can have an associated opportunity cost in the millions and set the organization back years in mid- to long-term business development. Here are a few reasons why customized training in Strategic Marketing delivers superior value and ensures the long-term success of your organization.

  • Tailored Relevance – Addressing Your Unique Challenges:  Generic online courses may provide a broad overview of marketing concepts but they often fall short of addressing the specific challenges faced by your industry and organization. Duffy Agency’s customized training takes a different approach. By tailoring the content and examples to your industry, business goals, and current staff capabilities, participants gain insights that are directly applicable to their day-to-day work. This relevance enhances engagement and empowers your team to immediately put their newfound knowledge into action.
  • Targeted Skill Development – Filling the Gaps: Every marketing team has its own set of skill gaps and areas for improvement. Customized training allows you to pinpoint these gaps and design a program that addresses them directly. Through a comprehensive needs assessment, we identify the specific skills and competencies that require development. This targeted approach ensures that participants acquire the precise knowledge needed to excel in their roles, resulting in immediate applicability and measurable results.
  • Interactive Learning Experience – Collaboration and Practical Application: One of the limitations of online courses is the lack of interactive learning experiences. Our customized training programs, on the other hand, foster collaboration and active engagement. Through workshops, group discussions, and industry-specific case studies, participants in our programs have the opportunity to share experiences, exchange ideas, and learn from one another. This interactive approach deepens understanding, encourages critical thinking, and facilitates the application of concepts in real-world scenarios.
  • Expert Guidance and Support – Learning from Industry Leaders: Duffy Agency’s training is provided by practicing marketers with decades of real-world experience; not academics or industry pundits. Our customized training programs are typically facilitated by industry experts who possess extensive knowledge and experience in Strategic Marketing. These experts have the knowledge to go beyond the course material, providing valuable insights and guidance specific to your organization’s challenges and goals. Participants have the opportunity to interact with and learn from these industry leaders, gaining invaluable perspectives and mentorship that online courses simply cannot replicate.
  • Organizational Alignment – Unifying Mindset and Behaviors: Customized training allows you to align the program with your organization’s strategic direction, values, and culture. By reinforcing desired mindset and behaviors, our training not only develops individual skills but also strengthens the collective mindset of your marketing team. Participants gain a deeper understanding of how their roles contribute to the organization’s goals, ensuring alignment and fostering a shared vision across all departments.
  • Immediate Application and Long-Term Impact: One of the key advantages of Duffy Agency’s customized training approach is the immediate application of knowledge within your specific work context. With a tailored program, participants are trained in ways that apply directly to Strategic Marketing initiatives, resulting in faster implementation of best practices, improved decision-making, and a more agile and effective marketing function. Furthermore, our customized training lays the foundation for continuous learning and development within your organization, fostering a culture of innovation and adaptability that drives long-term success.

Investing in customized training in Strategic Marketing with Duffy Agency brings undeniable benefits to your organization. The tailored relevance, targeted skill development, interactive learning experiences, expert guidance, organizational alignment, immediate application, and long-term impact set it apart from generic online courses. By prioritizing results and long-term success, you’re providing your marketing team with the tools and knowledge they need to navigate industry challenges, excel in their roles, and drive your organization forward in the competitive marketplace.

What are the key elements of a proper Marketing Training & Development program?

Both our Strategic Marketing Training solutions and Marketing Department Development programs are customized to the needs of our client’s line of business, their goals, and their people, so no two programs are the same. To give you an idea of how Duffy Agency can help your business, here are some of the most popular topics. While this list serves as a starting point for discussion, it is usually the case that our clients have very specific needs that we are able to accommodate in their training and development programs.

1. Marketing Strategy

  1. Market-Orientation Mindset
    1. What is the role of marketing in the organization?
    2. What is strategy: Checkers vs. Chess
    3. Market orientation: The power of perspective
    4. What is a brand: An operational perspective
    5. How brands compete: Markets never react to quality; only value
  2. Operational Concepts
    1. Market Segmentation: The case against one size fits all
    2. Targeting: Value depends on relevance which depends on targeting
    3. Category: Defining the arena in which you will compete
    4. Positioning: Staking out your turf in the category
    5. Objective: Deciding where to focus your resources
  3. Business Growth
    1. Customer Lifetime Value (CLV): What’s a customer worth?
    2. Sizing your market: What’s a market worth?
    3. Opportunity Analysis: GAP, SWOT, PESTLE
    4. Ansoff Matrix: Four ways to grow
    5. Marketing Mix: how to compete using the 4 Ps
  1. Strategy & Planning
    1. Transitioning to a Market-Oriented Company: Mind the gap
    2. Voice of Customer (VOC) Research: An approach, not an event
    3. Marketing Strategy: Getting it all together
    4. Marketing Plan: Making things happen
    5. Measuring & budgeting for success: Brand Equity Monitoring
  2. Marketing Communication
    1. Strategy vs. Tactics: Defining jobs 1 & 2
    2. Sales vs. Marketing: Not the same
    3. Path-to-Purchase: Preempting the sales process
    4. Power of peripheral needs: Unconventional ways to provide value
    5. Communication Wedge: Micro-seconds matter


2. Brand Development & Management

  1. Brand Identity: Profile
    1. First impression: Why it matters
    2. Components: What makes your profile
    3. Audio brand marks: Owning a sound
    4. Implementation: What gets branded and how
    5. Compliance: Achieving Global Consistency
  2. Brand Identity: Essence
    1. Purpose: vision, mission, goals
    2. Story: Backstory and bios
    3. Personality: Tone and manner
    4. Narrative: Topics of interest and unique point of view
    5. Behavior: Walking the walk
  3. Brand Identity: Brand Architecture & Naming Conventions (BANC)
    1. BANC: What is BANC and why it matters
    2. Structure: Classic architectures
    3. Naming Conventions: The right type for the right job
    4. Architecture Guidelines: Maintaining order
    5. M&A Protocols: Creating synergy and value
  4. Brand Name Development
    1. What’s in a name: Why it matters
    2. Generation: A Semi-structured approach
    3. Culture Check
    4. Web Asset Acquisition
    5. Registration & Trademarks
  5. Brand Strategy & Planning
    1. Why bother: The role of brand in sales, profit, and equity
    2. Brand Identity Codification
    3. Implementation: Internal & External
    4. Image Monitoring and VOC
    5. Brand Equity Monitoring

3. Marketing Operations

  1. Vendors
    1. Ad Agency: What they do, when to call, how to manage
    2. Design Studio: What they do, when to call, how to manage
    3. Media Company: What they do, when to call, how to manage
    4. SEO Company: What they do, when to call, how to manage
    5. Content Company: What they do, when to call, how to manage
  2. Briefing
    1. Creative Brief: Ad Agency
    2. Design Brief: Design Studio
    3. Media Brief: Media Company
    4. SEO Brief: SEO Company
    5. Content Brief: Content Company
  3. Monitoring
    1. Customer Acquisition: Five KPIs to monitor acquisition
    2. Customer Retention: Five KPIs to monitor retention
    3. Market Activity: Keep your finger on the pulse of development in each market that affects buyers
    4. Competitor Activity: Keep your finger on the pulse of competitor activity in each market
    5. Buyer Sentiment: Info to feed to the organization
  1. Managing
    1. New Market Entry
    2. New Product Launch
    3. Promotional Campaign Development
    4. Mergers and Acquisitions
    5. Product Development
  2. Budgeting
    1. How much?: Ballpark industry averages
    2. Creating a Template: Deciding what’s important
    3. Allocating Funds: Prioritizing with an objective-based approach
    4. Writing the proposal: A clear and effective presentation
    5. Selling the budget: Making the case for what you need

How can Duffy Agency help develop my Marketing Department?

Duffy Agency provides customized training and development in all aspects described above. We can do this on a departmental level by assessing the marketing function and advising your team on company-standard best practices and processes that will benefit the organization. We can also do this with the marketing training of individuals or groups within your organization. Sometimes a combination of both is the best option. 

Duffy Agency provides a great deal of flexibility in designing these programs to match the needs of the organization and the wishes of the leadership team.  Our staff training and our departmental development programs often involve a combination of methodologies suited to our client’s needs.

Classroom Instruction

Selected topics are taught and tested with learning material in a structured, academic manner.

On-the-Job Coaching

Focuses on specific goals, skills, or performance improvement, often as a follow-up to classroom instruction. It is often task-oriented and aims to help individuals enhance their performance, develop specific competencies, overcome challenges, and achieve predefined objectives.

Hybrid Fractional Marketing Approach

In parallel to our training and coaching, the Agency often acts in a fractional role to support staff training and/or departmental development. In this role, the Agency is actually performing departmental functions to supplement the marketing department with our expertise, experience, and skills. In these cases, we teach by doing as we perform tasks while explaining our actions. This saves considerable time and also serves as a valuable learning experience.

Get in touch if it sounds like you could use our help developing and training your Marketing Department.

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Contact us to discuss which approach may work best for your organization.

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Duffy Agency constantly remains ahead of the curve with a unique combination of insight, strategy and digital execution. Highly recommended.

Tim Jones

Marketing Manager, Reckitt Benckiser London, UK

Building brands across borders requires specialized expertise in international marketing strategy and online tactics. Duffy Agency delivers both.

Veronika Tarnovskaya PhD

Lund University School of Economics, Sweden

We quadrupled our online audience in our first year working with Duffy Agency. They continue to outperform projections and challenge us with new ideas.

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VP Sales & Marketing, VF International Stabio, Switzerland

Duffy Agency excelled as our outsourced marketing department leading up to our acquisition. That allowed my team and I to focus on clients and product innovation. A great solution all around.

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CEO, Cloudfinder, Malmö, Sweden

Moso's strategic consulting phases showed us growth opportunities we hadn\’t considered. Just as important, Duffy Agency charted a clear path to achieve them.

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Partner, Morrison Hotel Gallery, Los Angeles, USA

This is the second brand I've grown with Duffy's Moso approach. I like that we see immediate short-term results as we work on our longer term objectives.

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CEO, Madcrew, Stockholm, Sweden

It's been a pleasure working with Duffy Agency. They showed a great understanding of our brand and developed excellent creative ideas which they produced to the highest finished quality. Always on time, on budget and professional.

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Contact us

Duffy Agency maintains a meeting space in Malmö, Sweden and Boston, MA, USA, but as of June 2023, we have converted to a 100% remote work model.

Duffy Agency USA

Mailing Address:
5 Hutchings Dr Suite 100
Box 398 Hollis, NH 03049 USA
+1 (617) 800-9887 [email protected]

Duffy Agency Europe

Mailing Address:
Davidshallsgatan 27B
SE-21145 Malmö, Sweden
+46 (40) 123-451 [email protected]