Is privacy no longer existing when companies are collecting big data. What, how and why is it collected and what is done to prevent it...17 Oct 2018 201 Views
Written by Anna Bakalarska
The other week I stumbled across the episode “Nosedive” of the TV-series Black Mirror. It depicted a morose picture of the future. A Social Media age gone wrong where everyone was ranked based on their actions and information available on them online; privacy wasn’t existing. A week after this I was met with the news that the Chinese government is collecting big data on its citizens in order to develop a social trust ranking (Clover, 2016). Today I was met with the news that UBER covered up a major security breach regarding big data collected and stored in the year of 2016 (BBC News, 2017). All of this got me thinking, is the morose future to some extent our present reality?
What is this “Big Data”?
Why Big Data?
The collection of big data enables more effective targeting where companies gain a better understanding of the customer needs and wants, which allows them to create better suited offerings (Nunan & Di Domenico, 2013; Tran, 2017). Advertising has due to the collection of big data evolved from being created in a standardized manner with a “one size fits all” approach to being personalized. Personalized advertising based on big data is the most effective and profitable type of advertising (Estrada-Jiménez et al., 2017). 48,4% of the Fortune 100 companies report using and achieving profitable results from investments in collection of big data (Bean, 2017).
Information collected on you as a customer is: clickstreams, browser history, habits (for example regarding what you buy), location, age, gender, ethical background and social interactions (Estrada-Jiménez et al., 2017). The big data collected can be classified in two ways; voluntary and involuntary. The voluntary data is collected by companies with your knowledge. It is big data generated by for example Netflix and Amazon which is used to generate content adapted to your preferences. Involuntary data is when companies collect and track personal information without your knowledge or consent and it has the biggest implication on our privacy (Christiansen, 2011). A terrifying fact is that if companies were to ask us for consent every time they collected big data it would take us approximately 2.5 times longer to do what we aim to do on the internet (Aguirre et al.,2015).
How is it collected?
Cookies is the most frequently used method to collect consumer data (Aguirre et al., 2015). They are also the most effective tool when it comes to the collection of big data (Estrada-Jiménez et al., 2017). Cookies are used to store personal information about visitors and they recognize you when you return to a website (Estrada-Jiménez et al., 2017; Christiansen, 2011). Flash cookies are a more intrusive type of cookie, they are stored in two places on your computer and can activate themselves even if you remove the files. Scrapping is the collection of data from different forums, social media sites and is used to publish information shared on anonymous, confidential websites. Fingerprinting is the collection of data used to build profiles of people which can be used as a digital fingerprint (Christiansen, 2011).
Why is it collected?
The companies examined in How Companies Say They’re Using Big Data say that the access of information about customers enable them to create refined products that meet the needs and wants of their target customers (Bean, 2017).
Research has shown that customers who are reached with personalized advertising are more prone to purchase the product which makes personalized marketing based on big data the most profitable type of advertising (Estrada-Jiménez et al., 2017). This however is argued to be half of the truth. Personalized targeted advertising is good when customers aren’t aware of the fact that it has been generated based on their likings but when this personalization becomes obvious it creates a feeling of vulnerability, no privacy and reactance (Aguirre et al.,2015). This feeling is based on the human being wanting to have as much freedom as possible, and when we feel that the freedom being threatened, in this case privacy, a feeling of discomfort is experienced (Aronsson, 2012). With these findings in mind, targeted marketing based upon big data seems to be a double-edged sword as it does create advertising and offerings better suited to the target audience, but it needs to be done in a refined manner so it doesn’t become transparent which can have consequences for our privacy.
Privacy not the only issue
The big data collected is by many thought to be anonymous but anonymization is said to be doomed with the extensive amount of data available. It is impossible to anonymize it in an effective way (Berinato, 2015; Acquisti et al., 2011). This lack of anonymity becomes a problem for our privacy; because without anonymity, there is no privacy. Other issues related with the collection and storage of big data are racism, sorting of people based on their social class, fraud, exclusion, security breaches and identity theft (Estrada-Jiménez et al., 2017). And with data collected there is a danger of data breaches where your information can be leaked. Another danger with the personalized content based on big data is the phenomenon of the “filter bubble” where you only are met with information adapted to what you already know which makes you unaware of things outside of this scope (Lesk, 2013).
What can be done?
Measures to ensure data security and the preservation of our privacy are being taken, one is the encryption and anonymization of big data. Berinato (2015) however argues that these measures aren’t sufficient as it has been shown that hackers still are able to identify the person behind the data through advanced techniques and the vast amount of data available. To protect yourself blocking tools can be downloaded, the most known one is AdBlock (Estrada-Jiménez et al., 2017).
Companies need to be transparent regarding the collection of big data as there is no way for people to disable this collection or ad-personalization and it has effects on our privacy (Estrada-Jiménez et al., 2017). Laws on data protection in the EU are being revised and say they that data shouldn’t be stored for “longer time than needed” and a debate regarding the right to be forgotten has risen. Data protection can be profitable. This, because it long-term will increase trust from customers, a feeling of retained privacy and security breaches will not be an issue that can affect the brand negatively (Schneider et al, 2015). In the future, gaining consumer trust is said to be the key for a good customer relationship. Giving customers the choice when and what big data is collected, showing transparency and giving a value in return for the collection of big data will be the key to success (Morey, Forbath & Schoop, 2017).
The reality is that big data to some extent is eliminating privacy as we are used to it. We need to be aware of the consequences and think of when we click “accept” when entering websites. As security and privacy become valuable assets for company reputation, the involuntary collection of big data hopefully soon will be stopped. But, until then there is some truth to our privacy being threatened because of the collection of big data.
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Students from the International Marketing and Brand Management program at Lund University are the contributing authors for the BrandBase blog.